File:9R.1 - To Resolve a ticket click the Other Actions - You will probably have to select Assign again even if it is already assigned to you.png
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How to update a REQUEST ticket in the iTop (helpdesk) ticket system.
9.1 - To Resolve a ticket click the "Other Actions".
You will probably have to select "Assign" again to 'assign' the ticket to yourself - even if it is already assigned to you. See steps 5.1 & 5.2 if you need a refresher on how to assign the ticket to yourself. If not, then go to step 9.2 to continue.
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 00:31, 14 November 2015 | | 1,288 × 1,024 (141 KB) | Selk68 (talk | contribs) | How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 9.1 - To Resolve a ticket click the "Other Actions". You will probably have to select "Assign" again to 'assign' the ticket to yourself - even if it is already assigned to you. See... |
- You cannot overwrite this file.
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