File:9R.2 - Click the Other Actions button and select Mark as resolved.png
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How to update a REQUEST ticket in the iTop (helpdesk) ticket system.
9.2 - To Resolve a ticket click the "Other Actions" button and select "Mark as resolved", if the option is available.
NOTE: If the option to "Mark as resolved" is not available, you will have to 'assign' the ticket to yourself - even if it's already assigned to you (as mentioned in step 9.1).
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| Date/Time | Thumbnail | Dimensions | User | Comment | |
|---|---|---|---|---|---|
| current | 00:34, 14 November 2015 | | 1,288 × 1,024 (139 KB) | Selk68 (talk | contribs) | How to update a REQUEST ticket in the iTop (helpdesk) ticket system. 9.2 - To Resolve a ticket click the "Other Actions" button and select "Mark as resolved", if the option is available. NOTE: If the option to "Mark as resolved" is not available,... |
- You cannot overwrite this file.
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